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Delivery & Returns


We endeavor to complete your order and delivery within 10-14 working days from the date of your order, our embroidery teams work Monday - Friday.  Your order will be made to the address within the UK as specified at checkout stage. All deliveries will be made to you by courier.



Returns are limited to cases where such products received by the customer are either faulty or are damaged prior to receipt by the customer. In such event, you must advise us in writing of such faulty or damaged products within three Business Days of the receipt of such products. We will offer compensation to the extent of the replacement of such goods (where possible) or to credit towards future purchases to the same value as such products that were faulty or damaged.

We clearly do not allow the return of, neither will we make any refund for, any product that has been subjected to any embellishment, including, but not limited to any embroidery, screen printing, heat-transfer decoration or other customisation of products.